Free shipping and returns in Canada and U.S.A. over $100

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RETURNS 


Returns are free in Canada and the US over $100, please email us at contact@457anew.com so we may assist you with the return process. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

All international return/exchange requests are at the expense of the customer, please email contact@457anew.com. Include your order number, the name of the item you wish to return and the reason for your return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@457anew.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  

Once we receive the returned item(s), we will then process refunds/exchanges accordingly. We reserve the right to refuse refunds/exchanges if these terms are not followed.

You can always contact us for any return question at contact@457anew.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.